{"id":61105,"date":"2024-05-14T13:51:44","date_gmt":"2024-05-14T12:51:44","guid":{"rendered":"https:\/\/www.diaphanum.es\/servei-d-atencio-al-client\/"},"modified":"2026-02-04T12:58:15","modified_gmt":"2026-02-04T11:58:15","slug":"servei-d-atencio-al-client","status":"publish","type":"page","link":"https:\/\/www.diaphanum.es\/ca\/servei-d-atencio-al-client\/","title":{"rendered":"Servei d&#8217; Atenci\u00f3 al client"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<strong>Diaphanum Valores, SV, S.A.U<\/strong>., de conformitat amb la legislaci\u00f3 vigent (Llei 35\/2003 i Ordre ECO 734\/2004), posem a disposici\u00f3 dels seus clients el<strong> Servei d&#8217;Atenci\u00f3 al Client<\/strong>. S&#8217; hi podran dirigir per realitzar qualsevol queixa o reclamaci\u00f3, relacionada tant amb els seus drets o interessos, com amb operacions o serveis financers prestats: <\/p>\n<p><strong>1- Titular del Servei d&#8217; Atenci\u00f3 al Client:<\/strong><\/p>\n<ul>\n<li>Fernando H. Est\u00e9vez<\/li>\n<\/ul>\n<p><strong>2- Direcci\u00f3 a la qual dirigir-se:<\/strong><\/p>\n<ul>\n<li>Diaphanum Valores, SV, S.A.U.<\/li>\n<li>Carrer Maria de Molina 40, 7\u00e8<br \/>28006 Madrid<\/li>\n<li>Tel\u00e8fon: + 34 91 793 94 00<\/li>\n<li>Correu electr\u00f2nic: atencionalcliente@diaphanum.es<\/li>\n<\/ul>\n<p>El termini de resoluci\u00f3 per atendre i resoldre les queixes \u00e9s de <strong>2 mesos<\/strong> des de la data en qu\u00e8 es presenta la mateixa.<br \/>Aix\u00ed mateix, Diaphanum Valores, SV, S.A.U., disposa d&#8217; un <strong>Reglament per a la Defensa del Client<\/strong> al qual pot accedir en el seg\u00fcent <a href=\"https:\/\/www.diaphanum.es\/wp-content\/uploads\/Diaphanum_Reglamento%20para%20la%20Defensa%20del%20Cliente.pdf\">enlla\u00e7<\/a>.<\/p>\n<p>En el cas de no estar conforme amb la resoluci\u00f3, el client podr\u00e0 adre\u00e7ar-se al Servei de Reclamacions de la CNMV:<\/p>\n<ul>\n<li>COMISSI\u00d3 NACIONAL DEL MERCAT DE VALORS<\/li>\n<li>Servei de Reclamacions<\/li>\n<li>Carrer Edison, 4<br \/>28006 Madrid<\/li>\n<\/ul>\n<p>Normativa que regula la transpar\u00e8ncia de les operacions i la protecci\u00f3 als clients i altra normativa de protecci\u00f3 al consumidor:<\/p>\n<ul>\n<li>Llei 44\/2002, de 22 de novembre, de mesures de reforma del sistema financer, modificada per la Llei 2\/2011, de 4 de mar\u00e7, d&#8217;economia sostenible<\/li>\n<li>Ordre ECO\/734\/2004 d&#8217;11 de mar\u00e7 (BOE de 24 de mar\u00e7), sobre Departaments i Serveis d&#8217;atenci\u00f3 al client i el defensor del client de les entitats financeres<\/li>\n<li>Ordre ECC\/2502\/2012, de 16 de novembre, per la qual es regula el procediment de presentaci\u00f3 de reclamacions davant els serveis de reclamacions del Banc d&#8217;Espanya, la Comissi\u00f3<\/li>\n<li>Nacional del Mercat de Valors i la Direcci\u00f3 General d&#8217; Assegurances i Pensions<\/li>\n<li>Llei 22\/2007, d&#8217;11 de juliol, sobre comercialitzaci\u00f3 a dist\u00e0ncia de serveis financers destinats als consumidors<\/li>\n<li>Reial Decret Legislatiu 1\/2007, de 16 de novembre, pel qual s&#8217;aprova el text ref\u00f3s de la Llei General per a la Defensa dels Consumidors i Usuaris i altres lleis complement\u00e0ries<\/li>\n<\/ul>\n<p><\/br><br \/><\/br>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243;&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-61105","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/pages\/61105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/comments?post=61105"}],"version-history":[{"count":2,"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/pages\/61105\/revisions"}],"predecessor-version":[{"id":61107,"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/pages\/61105\/revisions\/61107"}],"wp:attachment":[{"href":"https:\/\/www.diaphanum.es\/ca\/wp-json\/wp\/v2\/media?parent=61105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}